Last updated: September 23 2026
These Terms and Conditions (the "Agreement") govern access to and use of the Devtech Forge AI platform and related services. The Agreement is entered into between Devtech Limited, a company registered in England and Wales with its registered office at 25 Old Broad Street, London, EC2N 1HN, United Kingdom ("Devtech", "we", "us"), and the business entity that registers for or uses the Service ("Customer", "you").
By creating an account, accepting these terms during signup, or using the Service, you agree to be bound by this Agreement. If you are accepting on behalf of a company or other legal entity, you confirm that you have authority to bind that entity.
The Service is provided to business customers only. You confirm that you are acting in the course of a business, trade, craft, or profession, and not as a consumer. Consumer protection laws do not apply to this Agreement.
"Agent" means an AI-powered software agent made available through the Service that can, as configured and authorised by Customer, read Customer Data, perform tasks, generate content and code, and take actions in Connected Services (including committing code to Customer repositories).
"Connected Service" means a third-party product or service that Customer connects to the Service (for example Jira, GitHub, Slack, Confluence, Sentry, Zabbix, or Intercom) so that the Service can access data held in it.
"Customer Data" means all data, content, and materials submitted to the Service by or on behalf of Customer, including data ingested from Connected Services and prompts or instructions given to Agents.
"DPA" means the Data Processing Agreement entered into between the parties, which forms part of this Agreement where Devtech processes personal data on Customer's behalf.
"Fees" means the subscription fees payable for the Service, calculated by reference to Customer's selected plan, billing cycle, and the number of Seats and Agents, as presented at signup or in the Service.
"Instance" means the dedicated Forge AI tenant environment provisioned for Customer.
"Output" means content, code, analysis, or other material generated by the Service or an Agent in response to Customer's use.
"Seat" means a named individual user authorised by Customer to access the Service.
"Service" means the Forge AI platform made available by Devtech, including Customer's Instance, Agents, connectors, and the administration and billing portal, together with any related support.
"Subscription Term" means the initial subscription period selected by Customer (monthly or annual) and each renewal period.
2.1 Devtech grants Customer a non-exclusive, non-transferable right during the Subscription Term to access and use the Service for Customer's internal business purposes, subject to this Agreement.
2.2 The Service is hosted software. Devtech provisions a dedicated Instance for Customer and operates the underlying infrastructure. Forge AI's models are self-hosted by Devtech on Devtech's own infrastructure, subject to Section 9 (Third-Party AI Providers) where Customer elects to use external model providers.
2.3 Devtech may update, improve, or modify the Service from time to time, provided that no update materially reduces the core functionality of the Service during a paid Subscription Term.
2.4 Devtech will provide the Service with reasonable skill and care. Devtech does not commit to any specific availability level, uptime percentage, or support response times, and no service level agreement applies. Devtech may perform scheduled and emergency maintenance, during which the Service may be unavailable.
3.1 Devtech offers a one-time free trial of 30 days per Customer (the "Trial"), starting on the date the Customer's Instance is provisioned.
3.2 During the Trial the Service is provided "as is", without any warranty or commitment of any kind, and Devtech's total liability arising out of the Trial is limited to GBP 100.
3.3 Unless Customer cancels before the end of the Trial, the Trial converts automatically into a paid subscription on the plan and billing cycle selected at signup, and billing begins on the first day after the Trial ends.
3.4 Devtech may modify, limit, or withdraw the Trial offering at any time, but not retroactively for a Trial already in progress.
3.5 If Customer cancels during the Trial, Section 13.3 (data deletion) applies from the effective date of cancellation. The Output indemnity in Section 16 does not apply to the Trial or other free use of the Service.
4.1 This Agreement starts on the date Customer first accepts it and continues for the Subscription Term.
4.2 Auto-renewal. Each Subscription Term renews automatically for a further period of the same length (one month for monthly plans, twelve months for annual plans) unless either party cancels in accordance with this Section.
4.3 Cancellation. Either party may cancel the subscription by giving at least 30 days' written notice before the end of the then-current Subscription Term. Customer may cancel through the billing portal in the Service or by written notice to Devtech. Cancellation takes effect at the end of the then-current Subscription Term; no pro-rata refunds are given for the remainder of a Subscription Term already paid.
4.4 Either party may terminate this Agreement immediately by written notice if the other party (a) commits a material breach of this Agreement and, where the breach is remediable, fails to remedy it within 30 days of written notice; or (b) becomes insolvent, enters administration or liquidation, or makes any arrangement with its creditors other than for reasons of solvent amalgamation or solvent restructure.
5.1 Customer will pay the Fees for the selected plan, Seats, and Agents. Fees are billed in advance, monthly or annually according to the selected billing cycle, and are collected via the payment method registered by Customer.
5.2 Changes to Seats and Agents during a Subscription Term.
(a) Customer may add Seats or Agents at any time. Added Seats and Agents are charged pro-rata for the remainder of the current billing period and thereafter at the then-current rate.
(b) Customer may reduce Seats or Agents or downgrade its plan at any time. Reductions and downgrades take effect at the start of the next billing period; no refunds or credits are given for the current billing period.
(c) Customer shall not authorise or permit any individual to use the Service where such use would exceed the agreed or selected number of Seats.
5.3 Price changes. Devtech may change its price list by giving Customer at least 30 days' written notice. Price changes take effect at the start of the next Subscription Term; they do not affect Fees for a Subscription Term already paid.
5.4 All Fees are exclusive of VAT and other applicable taxes, which Customer will pay in addition at the applicable rate. Where Customer has provided a valid VAT ID, invoicing will reflect it.
5.5 Non-payment. If any Fees are not paid when due (including where a payment method fails), Devtech may notify Customer and retry payment. If Fees remain unpaid 24 hours after written notice, Devtech may suspend Customer's access to the Service until all outstanding amounts are paid. Suspension does not relieve Customer of its payment obligations for the suspension period. If Fees remain unpaid 30 days after suspension, Devtech may terminate this Agreement under Section 4.4(a).
6.1 Customer is responsible for: (a) all activity occurring under its account and Seats; (b) keeping account credentials confidential; (c) the accuracy and lawfulness of Customer Data; and (d) configuring the Service, Agents, and connector permissions appropriately for its own risk tolerance.
6.2 Customer will not, and will ensure its users do not:
(a) use the Service in violation of applicable law or third-party rights;
(b) use the Service to develop a competing product, or reverse engineer, decompile, or attempt to extract the source code or models of the Service except as permitted by law;
(c) resell, sublicense, or provide the Service to third parties, or share Seats between individuals;
(d) attempt to circumvent usage limits, security controls, or tenant isolation;
(e) submit to the Service any data that it does not have the right to submit, or use the Service to store or transmit malicious code;
(f) use the Service to generate content that is unlawful, or deploy Agents in a manner intended to cause harm to third parties or their systems.
6.3 Devtech may suspend access to the Service, in whole or in part, where reasonably necessary to address a security risk, suspected breach of this Section, or legal requirement. Devtech will give notice where practicable and restore access once the issue is resolved.
7.1 The Service operates by connecting to Connected Services at Customer's direction. Customer confirms that it has all rights, licences, and authorisations needed to connect each Connected Service and to allow the Service to access, index, and process the data held in it.
7.2 Customer's use of each Connected Service remains governed by its own terms with the relevant provider. Customer is responsible for complying with those terms, including any restrictions on API access or automated activity.
7.3 Devtech is not responsible for the availability, performance, or data practices of Connected Services, or for any changes to their APIs that affect the Service's functionality. Devtech will use reasonable efforts to maintain connector compatibility.
7.4 Access permissions within the Service mirror the permissions granted in the Connected Services. Customer is responsible for maintaining appropriate permissions in the source systems.
8.1 Agents act on Customer's instructions and with the permissions Customer grants them. Customer is responsible for the actions Agents take on its behalf, including reading Customer Data, generating Output, and making changes in Connected Services such as committing code to Customer repositories.
8.2 Output is generated by machine learning systems and may contain errors, omissions, or inaccuracies, and may not be unique to Customer. Customer must review Output before relying on it or deploying it, in particular before merging or releasing Agent-generated code into production systems.
8.3 Customer is solely responsible for its use of Output, including ensuring that such use complies with applicable law and does not infringe third-party rights. Devtech does not warrant that Output will be accurate, complete, fit for any particular purpose, or free of third-party rights.
8.4 As between the parties, Customer owns the Output generated for it, and Devtech assigns to Customer any rights it may hold in such Output, to the extent legally possible. This does not transfer any rights in the Service itself, the models, or any material owned by third parties that may be reflected in Output.
9.1 By default, inference for the Service runs on models self-hosted by Devtech on Devtech's infrastructure, and Customer Data used for inference does not leave that infrastructure other than as described in the DPA.
9.2 Customer may optionally configure the Service to use third-party model providers (for example Anthropic or OpenAI) with Customer's own accounts and credentials. If Customer does so:
(a) Customer's relationship with the third-party provider is governed solely by Customer's own agreement with that provider, including its pricing, usage policies, and data terms;
(b) Customer instructs Devtech to transmit relevant Customer Data to that provider for processing, and Customer is fully accountable for that choice, including for the provider's handling of the data;
(c) Devtech is not liable for the acts, omissions, outputs, availability, or data practices of the third-party provider.
10.1 Customer retains all rights in Customer Data. Customer grants Devtech a non-exclusive licence to host, process, index, transmit, and display Customer Data solely to the extent necessary to provide and secure the Service and to comply with law.
10.2 Devtech will not use Customer Data to train, fine-tune, or improve machine learning models, whether its own or third parties'.
10.3 Where Devtech processes personal data contained in Customer Data on Customer's behalf, the parties will enter into the DPA, which is incorporated into this Agreement. In the event of conflict between this Agreement and the DPA regarding the processing of personal data, the DPA prevails.
10.4 Customer selected a data residency region at signup. Devtech will host Customer Data in the selected region, except as otherwise described in the DPA (for example for sub-processors identified there).
10.5 Devtech may collect and use technical and usage data about the operation of the Service (excluding Customer Data content) for security, capacity planning, billing, and improving the Service.
11.1 Devtech and its licensors retain all intellectual property rights in the Service, including the platform software, models, connectors, and documentation. No rights are granted to Customer other than as expressly set out in this Agreement.
11.2 If Customer provides suggestions or feedback about the Service, Devtech may use them without restriction or obligation, provided it does not identify Customer or disclose Customer Confidential Information.
12.1 Each party ("Recipient") will keep confidential all non-public information disclosed by the other party ("Discloser") that is identified as confidential or would reasonably be understood to be confidential ("Confidential Information"), and will use it only to perform this Agreement. Customer Data is Customer's Confidential Information.
12.2 The Recipient may disclose Confidential Information to its employees, advisers, and contractors who need to know it and are bound by confidentiality obligations no less protective, and where required by law or a competent authority (with notice to the Discloser where lawful).
12.3 These obligations do not apply to information that is or becomes public through no fault of the Recipient, was already lawfully known to the Recipient, is independently developed, or is lawfully received from a third party.
12.4 These obligations survive termination of this Agreement for five years, and indefinitely for trade secrets.
13.1 On expiry or termination of the subscription for any reason: (a) Customer's right to use the Service ends; and (b) all unpaid Fees for the period up to the effective date become immediately due.
13.2 Retention and reactivation window. Following cancellation or expiry, Customer Data (including indexed data) is retained for 30 days so that Customer may export its data or reactivate its subscription with its data intact.
13.3 Deletion. If the subscription is not reactivated within 30 days of cancellation or expiry taking effect, Devtech will delete Customer Data from the Service, except where retention is required by law. Residual copies in backups are deleted in the ordinary course of Devtech's backup rotation, as described in the DPA. Customer is responsible for exporting any data it wishes to keep before the end of the 30-day window.
13.4 Sections which by their nature should survive termination (including Sections 5 in respect of accrued Fees, 8, 11, 12, 13, 14, 15, 16, and 17) survive.
14.1 Each party warrants that it has the authority to enter into this Agreement.
14.2 Except as expressly set out in this Agreement, and to the maximum extent permitted by law, all other warranties, conditions, and terms, whether express or implied by statute, common law, or otherwise (including any implied terms as to satisfactory quality, fitness for a particular purpose, and non-infringement), are excluded. Devtech does not warrant that the Service will be uninterrupted, error-free, or secure, or that Output will be accurate or reliable.
15.1 Nothing in this Agreement limits or excludes either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under English law.
15.2 Subject to Section 15.1, neither party is liable for any: (a) loss of profits, revenue, or anticipated savings; (b) loss of business or business opportunity; (c) loss or corruption of data (except Devtech's obligations under the DPA); (d) loss of goodwill; or (e) indirect or consequential loss, in each case whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility.
15.3 Subject to Sections 15.1 and 15.2, each party's total aggregate liability arising out of or in connection with this Agreement is limited to the total Fees paid or payable by Customer in any 12 month period except in relation to the Trial, when Devtech’s liability is limited to the amount stated in Section 3.2).
15.4 The cap in Section 15.3 does not apply to either party's indemnification obligations under Section 16 or to Customer's obligation to pay Fees.
15.5 Without limiting Section 8 or Devtech's indemnity in Section 16.2, Devtech is not liable for any loss arising from: (a) Customer's reliance on or deployment of Output without review; (b) actions taken by Agents within the scope of the permissions and instructions Customer configured; (c) Customer's use of third-party model providers under Section 9; or (d) unavailability or changes of Connected Services.
16.1 Customer will indemnify Devtech against losses, damages, and reasonable costs arising from third-party claims relating to: (a) Customer Data, including any claim that its collection or provision to the Service infringes third-party rights or applicable law; (b) Customer's use of the Service in breach of this Agreement; or (c) actions taken by Agents in Connected Services as configured and authorised by Customer.
16.2 Devtech indemnity. Devtech will defend Customer against third-party claims that:
(a) the Service (excluding Customer Data, Connected Services, and third-party model providers) infringes third-party intellectual property rights; or
(b) Output generated for Customer under a paid subscription, and used in accordance with this Agreement, infringes third-party intellectual property rights;
and will pay damages finally awarded or agreed in settlement of such claims.
16.3 Exclusions from the Output indemnity. Section 16.2(b) does not apply where:
(a) Customer or its users knew, or reasonably should have known, that the Output was infringing or likely to infringe;
(b) Customer disabled, ignored, or failed to use citation, filtering, duplication-detection, or other safety features made available in the Service and relevant to the claim;
(c) the Output was modified, transformed, or used in combination with materials not provided by Devtech, and the claim would not have arisen but for the modification or combination;
(d) the claim is a trademark or similar claim arising from use of the Output in trade or commerce;
(e) Customer did not have the necessary rights in the Customer Data or inputs used to generate the Output;
(f) the Output was generated using a third-party model provider under Section 9; or
(g) the Output was generated during the Trial or other free use of the Service.
16.4 Procedure and remedies. Devtech's obligations under Section 16.2 are conditional on Customer promptly notifying Devtech of the claim, giving Devtech sole control of the defence and settlement, and providing reasonable assistance. If the Service or Output is, or in Devtech's opinion is likely to become, the subject of an infringement claim, Devtech may, at its option, procure the right for Customer to continue using it, modify it to be non-infringing, or terminate the affected subscription with a pro-rata refund of prepaid unused Fees. This Section 16 states Devtech's entire liability, and Customer's sole and exclusive remedy, for infringement by the Service or Output.
17.1 Changes to these terms. Devtech may update this Agreement by giving Customer at least 30 days' written notice (which may be by email or in-Service notice). Changes take effect at the start of Customer's next Subscription Term, except changes required by law or that do not materially disadvantage Customer, which may take effect sooner. If a change materially disadvantages Customer, Customer may cancel effective from the date the change takes effect, notwithstanding Section 4.3.
17.2 Notices. Notices must be in writing and sent by email: to Devtech at the contact address published in the Service, and to Customer at the billing email address on the account. Notices are deemed received one business day after sending, absent a delivery failure.
17.3 Assignment. Customer may not assign this Agreement without Devtech's prior written consent (not to be unreasonably withheld). Devtech may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets.
17.4 Subcontracting. Devtech may use subcontractors to provide the Service, and remains responsible for their performance. Sub-processors of personal data are governed by the DPA.
17.5 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, provided it uses reasonable efforts to mitigate. This does not excuse payment obligations.
17.6 Entire agreement. This Agreement, together with the DPA and any order or plan details accepted in the Service, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements and representations. Neither party relies on any representation not set out in this Agreement, but nothing excludes liability for fraudulent misrepresentation.
17.7 Severance and waiver. If any provision is held invalid, the remainder stays in effect. Failure to enforce a right is not a waiver of it.
17.8 Third-party rights. A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
17.9 Governing law. This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) are governed by:
(a) the laws of the State of California, USA, excluding its conflict of laws rules, if Customer's principal place of business is in the United States, Canada, or elsewhere in the Americas; or
(b) the laws of England and Wales, if Customer's principal place of business is anywhere else (including the United Kingdom and the European Economic Area).
17.10 Dispute resolution and arbitration.
(a) Informal resolution first. Before starting formal proceedings, a party must give the other written notice of the dispute, and the parties will attempt in good faith to resolve it within 30 days of the notice.
(b) Arbitration. Any dispute not resolved informally will be finally resolved by binding arbitration before a sole arbitrator, conducted in English, on a confidential basis. Where Section 17.9(a) applies, the arbitration will be administered by JAMS under its Comprehensive Arbitration Rules, seated in San Francisco, California. Where Section 17.9(b) applies, the arbitration will be administered by the LCIA under the LCIA Arbitration Rules, seated in London, England. Judgment on the award may be entered in any court of competent jurisdiction.
(c) Exceptions. Either party may at any time seek injunctive or other equitable relief from a court of competent jurisdiction for actual or threatened infringement of intellectual property rights, breach of confidentiality, or unauthorised access to or use of the Service, without first following Sections 17.10(a) and (b).
(d) No class actions. Disputes must be brought on an individual basis only. Neither party may participate in a class, collective, consolidated, or representative action against the other, and, where Section 17.9(a) applies, each party waives any right to a jury trial.