Platform›Agents

Digital workers you define, down to what they may touch.

Configure an agent once, and it answers in chat, runs on a schedule, and takes steps inside a workflow.

Anatomy

Everything you would tell a new starter, written down once.

What the job is, how to handle the parts that need judgment, which systems they get access to, and where they are expected to turn up. The difference is you write it once, and never repeat yourself.

Instructions

What it is for

A persona written once: the work it owns, how it should go about it, and what it must never do. It is prepended to every session that agent runs.

Skills

What it knows how to do

Reusable instruction sets it loads on demand, the moment it decides one applies. Write them once, attach them to as many agents as you like.

Access

What it may touch

The specific systems it can reach, picked from the integrations you have already connected. Nothing outside that list, ever.

Reach

Where it works

The same agent in chat, on a schedule, and as a step inside a workflow. Configured once, not rebuilt for each place it shows up.

Skills

Teach it how the work is actually done here.

A skill is a set of instructions for one piece of work, plus a line telling the agent when it applies, so it reaches for that skill only at the moment it is needed. Some of it is craft that travels between companies. The ones that matter most are the ones only you can write.

Best practice

How the work is done well, ready to use as it is, duplicate, or rewrite to match your own way of working.

  • Engineering
  • Support
  • Product
  • Productivity

The ones you write

The house rules nobody has written down yet, and the reason the same questions keep reaching the same three people.

  • How we qualify a lead
  • Our pre-release checklist
  • What we can promise on pricing
  • How a ticket gets graded
  • The way we answer an outage
Governance

Scoped access, and a record of every run.

An agent reaches only the systems you grant it, and nothing outside that list. What it then does lands in the audit log: which agent ran, who it was working for, which systems it touched, and what came of it.

Access

Only what you grant it

An agent's reach is picked from the integrations you have already connected. It cannot see a system that is not on its list, and it cannot add one to that list itself.

Control

Defined once, used everywhere

Agents are configured by admins and shared across the organization, so there is one definition of each rather than a dozen near-identical ones drifting apart. Take one out of service by disabling it, and nothing is lost.

Observability

Every run leaves a record

Which agent ran, on whose behalf, what it reached for and what it changed. The account your auditors ask for, without anyone reconstructing it afterwards.

Building a workflow

Start from a template, describe it, or draw it.

A workflow is a graph of agent steps, human approvals and actions in your tools. However you start one, it ends up on the same canvas, where you adjust it, version it and publish.

From a template

Clone one your department would recognize

Pick from the library, fill in the project or space it should work in, and publish. A template unlocks as soon as the tools it needs are connected.

From a description

Say what should happen, get a draft

Describe the automation in plain language. Devtech Forge AI drafts the graph from the connectors you have connected and the actions they allow, and lands it on the canvas for you to adjust and publish.

By hand

Drag, drop, connect

Place agent steps, approval gates and actions in your tools on a visual canvas, and draw the arrows between them. Branching lives on the arrows, and the builder checks fields and placeholders before you publish.

Templates

Start from a template your department would recognize.

A library of templates ships with every instance, grouped by who they're for, and it keeps growing. A template unlocks as soon as the tools it needs are connected; clone it, fill in the project or space it should work in, publish.

Engineering

From alert or ticket to a reviewed pull request, with a human gate before implementation.

  • Fix a bug from a production alert
  • Turn a ticket into a pull request
  • Triage incoming issues
  • Reproduce and confirm a reported bug
  • Keep dependencies patched
  • …and anything else you can describe

Support

Answer what's known, escalate what isn't, and see the patterns.

  • Route and answer new conversations
  • Follow up on stale tickets
  • Escalate a customer issue to engineering
  • Summarize a week of customer conversations
  • Draft a help-center article from resolved tickets
  • …and anything else you can describe

Product

Read the merged work and the customer signal, write the document, hand it to a person to publish.

  • Write release notes from merged work
  • Synthesize feature requests into themes
  • Draft a PRD
  • Announce a release
  • Check a spec against what shipped
  • …and anything else you can describe

Productivity

The week, pulled from your systems before standup.

  • Post a weekly status
  • Spot operational waste
  • Prepare a meeting brief
  • Chase open decisions and blockers
  • …and anything else you can describe
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