Support agents answer from your runbooks and past tickets, escalate to engineering with everything attached, and keep the help center current. They work in your help desk, docs and engineering tools, connected through the context engine, and every answer cites its source.
Support agents act in the systems your team already runs. The context engine connects them, so the answer to a ticket can draw on the runbook, the known issue in Jira and the commit that fixed it, and every claim links back to where it came from.
Zoho Desk
Intercom
Confluence
SharePoint
Jira
Sentry
GitHub
SlackThe repetitive work that fills a support queue, done around the clock, with people handling what genuinely needs them.
Answers new tickets from your runbooks, docs and past resolutions, citing each source, and leaves anything it cannot ground for a person.
Customers get answers at any hour; your team starts the day on the hard ones.
Zoho DeskIntercomConfluenceWhen a ticket is a real bug, raises it in Jira with the logs, the affected accounts, the steps to reproduce and a likely cause.
Engineering picks it up without a single follow-up question.
Zoho DeskJiraSentryReads each new ticket, works out the product area, urgency and account, and routes it to the right queue or on-call.
Priority tickets reach the right person first, not last.
IntercomZoho DeskSlackFinds tickets waiting too long on a customer or a colleague, and drafts the nudge or the next step.
Nothing quietly ages out of the queue.
Zoho DeskIntercomDrafts articles from resolved tickets, updates them after each release, and flags runbooks that no longer match the product.
Fewer tickets for questions you have already answered.
ConfluenceSharePointGitHubSummarizes a week of conversations into themes, with the tickets behind each, for the product and engineering teams.
Product decisions start from the evidence, not the loudest anecdote.
IntercomZoho DeskJiraEach one is configured once by your admins: what it is for, the skills it can use and the systems it may touch. The same agent answers in chat, runs on a schedule and takes steps inside a workflow.
Answers the queue from your runbooks and past tickets, citing every source, and hands on what it cannot answer.
Routes and prioritizes, follows up on stale tickets, and escalates to engineering with the evidence attached.
Keeps the help center and runbooks current, and turns a week of conversations into themes.
Support agents answer only what they can ground in your own material, and anything sensitive can wait for a person before it reaches a customer.
Replies on sensitive topics, refunds and escalations can stop at an approval gate. A person reviews, approves or sends them back with a note.
Each agent reaches only the systems you connect it to, and only through the actions those connectors allow.
Every action an agent takes against your systems lands in the audit log: which agent, on whose behalf, and what it changed.
The systems support teams already run, from the connector catalog.
Deployed in minutes. Priced to the dollar.