Case studies›A global cybersecurity company

Onboarding cut from 77 days to 3 at a global cybersecurity company.

A global cybersecurity company specialising in archiving and continuity was losing customers before it had properly onboarded them, while its security teams drowned in alerts.

77 → 3 daysto onboard a customer
Challenge

What they were up against

  • Customer onboarding measured in months, hurting retention from the start.
  • Competitive pressure and rapid innovation eroding market share.
  • Alert fatigue across security teams handling user-reported threats.
  • A shortage of cybersecurity talent to build the answer in-house.
Outcomes

What came of it

  • Customer onboarding reduced from 77 days to 3.
  • Faster email threat response and remediation.
  • Real-time analysis of user-reported threats, cutting alert fatigue.
What we built

The work

Devtech built a next-generation email incident response platform that analyses user-reported threats in real time, so security teams triage what matters instead of everything.

We also delivered an interactive security awareness solution that simulates real threats for employee training, and redesigned the customer onboarding workflow end to end.

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