Consolidating 600,000+ customers onto one platform at Hostway.

What they were up against

• 600,000+ customers to consolidate while minimising churn.
• A destination platform missing services the acquired customers relied on.
• Third-party systems that had to be integrated before the move.
• Internal capacity constraints and gaps in domain knowledge.

What came of it

• 10,000 customers migrated from the legacy system onto the new subscription management platform.
• 60% acceleration in migration effort and time to execute, through the custom tooling.
• Third-party services successfully integrated into the new platform.
• Lower operational overhead and cost from running one platform instead of three.

The work

A dedicated Devtech team built custom migration tooling rather than moving customers by hand, integrated the missing third-party services into the destination platform, and ran the migrations in waves.

The engagement was deliberately hands-on with Hostway's own engineers, so the knowledge stayed in the building once the consolidation finished.