Case studies›A west coast hosting provider

Automated provisioning and billing for a hosting provider.

A west coast provider of dedicated servers, managed colocation and media stream hosting, fifteen years into the business, was still signing customers up by hand and calculating invoices manually.

3 days → 10 minto provision a server
$1.5msaved a year
Challenge

What they were up against

  • No automation from sign-up through to a service being ordered.
  • A legacy billing system that needed manual calculation.
  • Poor retention caused by slow provisioning.
Outcomes

What came of it

  • Provisioning cut from three days to under ten minutes.
  • Invoicing cut from ten days to immediate.
  • $1.5 million saved a year through automated server and rack space allocation.
What we built

The work

Devtech built an automated provisioning and billing system on top of the provider's existing Ubersmith platform, automating the path from order to invoice.

The system works out which server and rack capacity is available and allocates it automatically, so an order no longer waits on someone to check.

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